IT Support Analyst

SALARY RANGE: Mid $50,000s (position level & salary commensurate with education & experience)
LOCATION: Information Technology, Organizational Development
CLOSING DATE: When position is filled
AREAS OF CONSIDERATION: All sources

The Delaware Valley Regional Planning Commission (DVRPC) is the Philadelphia region’s Metropolitan Planning Organization (MPO). We believe DVRPC is a place to work, learn, and create a career in a professional and stimulating environment that values diversity, innovation, and bringing your best self to work. If your background and experience match the following vacancy, we would like to hear from you.

Job Description

This position is responsible for prompt end-user support on the agency's hardware and software infrastructure, based on a Microsoft technology platform.  Supports over 100 employees with initial technical support, accurate logging of issues and resolutions, and proper escalation of help desk tickets to the appropriate staff.  Tasks include administration and internal support of the agency’s workstations, printers, videoconferencing, peripherals, and related equipment; license tracking; PC maintenance and upgrades; and configuring new workstations. Work is reviewed by the Manager, Office of Systems and Web Operations.

Responsibilities

  • Support and maintain deployed workstations. Troubleshoot hardware and software issues. Proactively check functionality of network-attached devices (printers, scanners).
  • Configure and provision new workstations
  • Monitor issues for trends across workstation models to proactively identify risks of hardware failure. Proactively maintain a workstation replacement priority list.
  • Maintain Active Directory and Group Policy.
  • Maintain Verizon phone system.
  • Administer third-party cloud solutions, such as Google Workspace, Zoom, and Citrix.
  • Assist staff with Google Workspace Apps and cloud backups.
  • Manage VMs running on Citrix XenServer architecture.
  • Provide installation, support, and troubleshooting for various applications used by the commission.
  • Provide support for A/V equipment in the conference and project rooms.
  • Maintain and secure laptops, tablets, MiFi’s, cameras, and organize equipment reservations. Provide support for troubleshooting Xerox Digital Press.
  • Stay up to date on latest security and technology trends;
  • Minimal lifting (10 lbs.) and bending down to check or connect cables.
  • Emergency IT-related situations may require flexibility on working weekends, holidays or off-hours until the agency is again operational.
  • Perform related work as required.

Qualifications

  • Considerable knowledge of Microsoft Windows and Office.
  • Proficient with modern Microsoft Windows Server versions and Active Directory.
  • Knowledge of server maintenance tasks.
  • Specific problem solving experience with Windows 10 operating system.
  • Knowledge of networking principles and operations.
  • Good interpersonal skills; ability to patiently explain technical issues to nontechnical staff and to communicate status updates and technical issues to IT staff.
  • Ability to think logically and tactically, with great problem-solving skills.
  • Ability to work effectively independently and within a team.
  • Excellent planning and organizational and analytical skills. Ability to work on several projects at the same time and to prioritize effectively.
  • Pluses include: experience with Adobe Creative Suite, Esri ArcGIS software, PTV Mobility Software, Customer Relationship Management (CRM), and OTS Help Desk software solutions.

Experience & Training

To be classified as a CS I, a minimum of one year of progressively responsible technical experience in desktop, server, and network troubleshooting and repair. Minimum of an Associate’s Degree required or equivalent IT work experience.

To learn more about our work culture and benefits, visit our website: www.dvrpc.org/HumanResources/.

DVRPC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. FULL CONSIDERATION WILL BE GIVEN TO ALL ELIGIBLE, QUALIFIED APPLICANTS WITHOUT REGARD TO AGE, ANCESTRY, COLOR, DISABILITY, DOMESTIC OR SEXUAL VIOLENCE VICTIM STATUS, ETHNICITY, FAMILIAL STATUS, GENDER IDENTITY OR EXPRESSION, GENETIC INFORMATION, MARITAL STATUS, MEDICAL CONDITION (INCLUDING PREGNANCY), NATIONAL ORIGIN, RACE, RELIGION, SEX, OR SEXUAL ORIENTATION, MINORITY, DISABLED, & VETERANS CANDIDATES ARE ENCOURAGED TO APPLY. NOTE: YOU MUST BE LEGALLY ELIGIBLE TO WORK IN THE US.

TO APPLY, SEND RESUME / CV WITH COVER LETTER TO HUMAN RESOURCES VIA:

EMAIL: RESUMES@DVRPC.ORG; OR

FAX: 215-592-9125; OR MAIL: 190 N. INDEPENDENCE MALL WEST / 8TH FLOOR / PHILADELPHIA, PA 19106-1520

Beth WichserAssociate Director, Human Resources
Air Quality Partnership
Economic Development District

190 N Independence Mall West, 8th Floor
Philadelphia, PA 19106-1520
215.592.1800